We are committed to respecting your privacy and we comply with data. This Policy lets you know what data we may collect about you, how we use it and gives you information about your rights and how you can get in touch with us. This Privacy Policy is updated from time to time and any new updates are published on this website.
Who we are
Moticars is a registered trade name of Nubiacom Ltd a company registered in Zimbabwe under company number 8133/2016 with its registered office being; 17 Phillips Avenue, Belgravia, Harare, Zimbabwe.
You can contact us at support@moticars.co.zw or you contact us via the website contact form. You can also write to Moticars – Nubiacom Ltd, 17 Phillips Avenue, Belgravia, Harare, Zimbabwe.
For the purposes of this Privacy Policy, “we”, “us” and “our” mean Nubiacom Ltd including the Moticars trade name.
What information we collect about you
We collect your information via our website at the point of sign up or when you log into your account to update such information. We may collect some information when you interact with us via various contact mediums including email, phone, text and social media.
When you sign up for an account and as part of the advert placement process we collect your full name, physical address, email address, payment details and phone number.
When you make payments we collect details of the purchases such as dates of payments, the value of your purchases and other details relating to the transaction that you have made excluding payment card details.
When you provide an update of your personal information over the phone we update our databases in such a manner that the information is visible to you when you log into your account.
When you visit our website we collect your IP address, data showing when you visited, which pages you looked at, information about your operating system, device and browser version. This data is gathered using commonly used tools such as cookies.
When you enter aVehicle Registration Numbers to place an advert, we will not disclose the Vehicle Registration Number to any person carrying out vehicle searches on the Website. However, if the Vehicle Registration Number is displayed in photographs within your advert then these details may be visible to Website visitors who may use them without your authorisation.
When your advert expires we will contact you via phone or email to give you the option to rebook your advert.
We use certain features in our advert placement process to protect the privacy of our customers when they are communicating with potential buyers via phone or email.
Why we collect personal information about you
We collect your information for the following reasons:
- To help manage your account and deliver products and services relevant to you
- To determine your identity in order to prevent misuse of your account and our systems
- To create an account for you that you can use to purchase and use our products and services
- To send you marketing materials where we can demonstrate a relationship with you and you have not told us that you do not want to receive these.
- To send critical communications regarding your account.
- To send you receipts when you purchases our products and services
- To maintain our list of people who have asked not to receive direct marketing material from us.
- To process your order and provide you with the products and services you have purchased from us
- To provide you with accurate customer services when you contact us
- To improve and innovate our products and services, and develop new ones
- To comply with legal requirements
How we share your information
We do not sell your information to anyone and only pass it to our trusted partners and service providers who work with us to ensure provision of services and a smooth running of our business.
We may pass your information to:
- Partners, suppliers or agents involved in delivering the products and services you have ordered or used
- Service providers who work for us such as marketing agencies, marketing survey sites, software application providers, website hosts and payment gateways
- Law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law
- A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement
- New or prospective owners of Nubiacom Ltd as a whole or its component trade names such as Moticars.
Keeping your personal information secure
Our databases are secured by various forms of security algorithms and measures which prevent unauthorised access thus ensuring information security. We have implemented Secure Socket Layer (SSL) keys throughout our website which means that all pages that are browsed are adequately encrypted according to prevailing technological standards.
All payment details are transmitted over SSL and handled in compliance with Payment Card Industry Data Security Standards (PCI DSS). Moticars does not store any payment card/ number details but integrates trusted third party payment gateways to collect and process such information.
We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
We never ask for your secure personal or account information by an unsolicited means of communication. You’re responsible for keeping your personal and account information secure and not sharing it with others.
Why we keep hold of your information
We will store your information for as long as we have to by law. If there is no legal requirement, we will only store it for as long as we need to.
We will keep some personal information for a reasonable period after your last usage of our products and services, in case you decide to use our services again. We, or one of our partners, may contact you about our products and services during this time if you have not opted out of receiving marketing communications from us.
Your rights and choices
Right to correct personal data
You have the right to have information held about you corrected if it is not accurate. If the information we hold about you needs to be updated, or you think it may be inaccurate, you can log in to your Moticars account to update it or contact our Customer Support team
Right to consent
Where we use your information on this basis, you have the right to withdraw that consent.
Right to access personal data
You have the right to make a request for a copy of the personal data that Nubiacom Ltd holds about you.
Right to data portability
You have the right to be able to take with you the personal data you provided to us in certain circumstances. We ensure that you can take your data with you by allowing you to obtain your itemised usage and payment history online.
Right to object to use personal data
You have the right, in certain circumstances, to object to us processing your personal information.
Right to be forgotten
In some circumstances, including where we are relying on your consent to use your data, you have a right to request us to delete your information.
Direct Marketing
You have the right to object to direct marketing. Opting out of direct marketing does not mean that you will no longer receive service-related messages. You will still continue to receive those unless we have indicated otherwise.
Contact us
For further information about our privacy practices and to request any of these rights, please contact our Customer Support team. To contact the team, you can:
Account access: Log into your Moticars Account to access and administer your data.
Contact form: Fill in form at our contact page.
Email: support@moticars.co.zw
Phone: +263 ………………….
How we use cookies
A cookie is a small text file that is saved onto the hard drive of your computer when you use a website.
For more information on how we use cookies and how they affect your browsing experience, please see our Cookie Policy